Emergency
The City of Mentor
When to Dial 9-1-1
Examples of an emergency:
- Any serious medical problem (chest pain, seizures, bleeding, choking)
- Any type of fire or smoke (business, car, home)
- Any life threatening situation (fights, people with weapons, etc)
- Traffic accidents with injuries.
- Crimes in progress (someone breaking into your home or your neighbors home)
9-1-1 is NOT for questions regarding power outages, directory assistance, weather forecast, phone repair, or cable repair.
What are Non-Life Threatening Emergencies?
A Non-Life Threatening Emergency call is simply a request for police or fire service that is not a life threatening situation.
- Property damage accidents (Fender Benders)
- Break in to a vehicle (when suspect is gone)
- Theft of property (when suspect is gone)
- Vandalism (when suspect is gone)
- Panhandlers
- Intoxicated persons who are not disorderly
- Cars blocking streets or alleys
- Loud party or dogs barking
- Harassment by phone, internet, or text messages
For Police / Non-Life Threatening Emergencies, call (440) 255-1234
For Fire Emergency Medical / Non-Life Threatening Emergencies, call (440) 255-1212
Do NOT call 9-1-1. . .
- For information regarding weather or road conditions.
- For phone numbers to businesses or other government agencies.
- To report utility problems such as power outages, phone and water repair.
- To ask for directions and/or road names.
- General information requests pertaining to police reports or correctional facilities.
- Requests for taxi services.
- Inquiries regarding parade times, Halloween trick or treat times, fireworks times, business closing times during holidays, pool passes, concert times, etc.
- Legal advice of any kind.
For Non-Emergencies
Consult your telephone directory for the appropriate number for the agency, department, or individual you are trying to contact. If you do not have a telephone directory, call 4-1-1 for directory assistance. 4-1-1 can be dialed from a cell phone.
Safety Forces Communications Technicians are not to provide phone numbers or look up information in the phone book for residents. They are there to answer emergency calls for service and to dispatch safety forces quickly to those in need of help. Please think before you dial.
When you use the following helpful numbers, you will get a quicker response to your non emergency issue. Emergency dispatch has seconds to determine priority and might put you on hold several times before being able to direct you to the correct number.
Helpful Non-Emergency Numbers
City Hall: (440) 255-1100
Police: (440) 255-1234
Fire: (440) 255-1212
Police Records Department: (440) 974-5762
Municipal Court: (440) 974-5744
City Jail: (440) 974-5757
Public Works Department: (440) 974-5780
Parks Department: (440) 974-5720
Channel 12: (440) 974-5794
Ice Skating Arena: (440) 974-5795
Detective Bureau: (440) 974-5763
Prosecutor: (440) 974-5752
Additional Numbers
Information 4-1-1 (can be called from any cell phone)
Poison Control (800) 222-1222
Crisis Hotline (440) 357-7300
CEI (800) 589-3101
East Ohio Gas Co. (216) 736-6650
AT&T Repair (800) 572-4545
Lake Co. Sheriff (440) 354-3434
Ohio State Patrol (440) 354-3233
Health Department (440) 350-2543
Dog Warden (440) 350-2640
Council on Aging (440) 205-8111
